Shipping Information

Pixie’s Candy Parlour currently ships to addresses within Canada only.

Shipping Carriers

We ship using Canpar, Purolator, UPS, and Canada Post. During checkout, you can choose your preferred carrier. Delivery times vary by destination and shipping method, but most orders arrive within 10 business days.

Shipping Notifications

You will receive an email notification when your order has been shipped.

Shipping Policy - Courier Responsibility & Transit Conditions

Once your order has been shipped and is in the possession of the courier, it is no longer under our control. We are not responsible for lost, stolen, or delayed packages, and cannot reimburse or replace items that are lost in transit.

Additionally, we are not liable for any damage, delays, or exposure to extreme temperatures that may occur while your order is in transit. Please consider these risks when placing your order, especially during periods of extreme weather.

Undeliverable Orders

If an order is returned due to an incorrect address or deemed undeliverable by the shipping carrier for any reason, you will need to pay an additional shipping fee to have your order re-shipped.

Porch Piracy

Please note that Pixie’s Candy Parlour is not responsible for replacing packages that are confirmed as delivered but subsequently go missing or are stolen. If you have concerns about package security, we recommend using a secure delivery location.

Local Pickup Orders

For customers in Calgary and the surrounding areas, we offer a Store Pickup option. Simply select this option in the shopping cart if you prefer to pick up your order.

Unclaimed Local Pickup Orders

If a pickup order remains unclaimed for four months, it will be considered abandoned. At that time, we reserve the right to return the items to our inventory without issuing a refund.

Orders that are not picked up within one month may no longer be eligible for guaranteed best before dates or product freshness.

Payment Options

Our checkout process is powered by Stripe, ensuring secure and reliable online payments. We also accept Interac e-Transfer. Payment must be received before orders are shipped.

Note: If payment via Interac e-Transfer is not received within 24 hours of placing your order, the order will be canceled.

Returns and Exchanges

We strive for your satisfaction. If you have questions or concerns about your purchase, email us at contact@pixiescandy.com, and we will respond promptly.

Return Policy

  • All sales are final.
  • Returns will not be accepted for buyer’s remorse.
  • Errors made during checkout are the buyer’s responsibility. Order cancellations are subject to a 25% restocking fee

Return Shipping

For approved returns, the buyer is responsible for return shipping costs. Items must be returned in their original packaging. Once the item is received and inspected, we will issue an in-store credit.

Last Updated: January 14, 2025